What we have done since our inspection
Following our CQC inspection back in July, Restgarth has made vast improvements to the service we provide to ensure we give high quality care. The improvements made by the service so far are:
· Up to date person centred care plans which clearly outline the needs of the client and how they wish to be cared for, we review these monthly, and as and when needed to ensure the information is always accurate and person centred.– we have had compliments from the emergency services stating how impressed they were when they saw them.
· All our staff are either undergoing or have completed all of their mandatory training, the care certificate which came in to place in April, and also their NVQ in health and social care. All our care staff are highly medication trained, and often attend training courses with Cornwall council to gain extra knowledge.
· We have increased our staffing levels in accordance with our occupancy numbers, and this is reviewed regularly. Having increased our staffing levels, we can give quality care to our clients and that one to one time. Some staff will sit down and eat a meal with the clients who have difficulty engaging in an activity, this helps ensure they receive healthy nutrition. We now have a fantastic activity rota in place which offers daily activities and also outside parties coming in to provide entertainment – the residents are very pleased with this.
· We have improved the way in which we respond to complaints; once a complaint has been made, you will receive a letter from management outlining what action has been taken to solve this, and how we will monitor it to ensure it doesn’t happen again.
We will continue to improve the service we are providing and welcome any suggestions anyone may have to help us to do that.